HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
On average, merchandise is produced and shipped from our facility.
- Handling time: 1 day (Monday – Friday)
- Transit time: 1-3 days (Monday – Friday)
- Order Cut-off Time: 5:00 PM PST (Pacific Standard Time) UTC/GMT -8 hours
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 60 days after delivery if the item is unused and in its original condition.
In the event that your order arrives damaged in any way, please email us as soon as possible at Contact@smokiva.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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