FREQUENTLY ASKED QUESTIONS
All items are produced and shipped from our facility within one business day of purchase. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email. International deliveries may take longer due to customs regulations.
If your order hasn’t arrived within the expected timeframe, please contact us at Contact@smokiva.com.
You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the ‘Track Packages’ section on our website.Track Your Order
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We accept all major credit and debit cards, including Visa and MasterCard.
If your item has any defects or was damaged during shipping, we will replace it at no additional cost. You do not need to return the damaged product. If a replacement is not available, we will issue a refund or provide an alternative item of your choice.