OUR STORES

VISIT OUR NEW
STORE IN TEXAS

1310 Cornerstone Blvd, San Antonio, TX 78219

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

When will I receive my items?

All items are produced and shipped from our facility within one business day of purchase. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email. International deliveries may take longer due to customs regulations.

If your order hasn’t arrived within the expected timeframe, please contact us at Contact@smokiva.com.

Where is my order?

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the ‘Track Packages’ section on our website.Track Your Order

How can I return an item?

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What payment methods do you accept?

We accept all major credit and debit cards, including Visa and MasterCard.

What should I do if my item arrives damaged?

If your item has any defects or was damaged during shipping, we will replace it at no additional cost. You do not need to return the damaged product. If a replacement is not available, we will issue a refund or provide an alternative item of your choice.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS