1. Introduction
Smokiva (“we,” “us,” or “our”) is fully committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase through our website, and how you can exercise your privacy rights.
2. Information We Collect
- Order & Transaction Data: Name, billing/shipping address, email address, phone number, payment confirmation, order details.
- Account & Profile Data: Username, password (encrypted), order history, wish list.
- Technical Data: IP address, browser type/version, device identifiers, operating system, cookies, and usage data (pages viewed, time spent).
- Communication Data: Customer service inquiries, feedback, reviews, and marketing opt-in preferences.
3. How We Use Your Information
We process personal data only for legitimate business purposes, including:
- Order Fulfillment: To process payments, prepare shipments, handle returns/exchanges, and send order confirmations or updates.
- Customer Support: To respond to inquiries, troubleshoot issues, and provide after-sales service.
- Service Improvement: To analyze site performance, diagnose technical issues, personalize your shopping experience (e.g., product recommendations), and develop new features.
- Marketing & Communications: To send you promotional offers, newsletters, and product alerts, but only if you have expressly opted in. You may unsubscribe at any time.
- Legal & Compliance: To comply with applicable laws, tax regulations, or court orders, and to detect or prevent fraud.
4. Data Sharing & Disclosure
We do not sell, rent, or lease your personal information to third-party marketers. We may share data only with:
- Service Providers: Payment processors (PayPal), shipping carriers, IT and hosting providers, and email service platforms, strictly to support order processing and site operations.
- Legal Authorities: If required by law (e.g., subpoenas, court orders) or to protect our rights, customers, or others.
- Business Transfers: In connection with a merger, acquisition, or asset sale, provided the recipient agrees to this Privacy Policy.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined above, or to comply with legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.
6. Security Measures
- Encryption & Secure Transmission: All sensitive data (payment details, account credentials) is transmitted over SSL/TLS.
- Access Controls: We limit access to personal data to authorized employees and service providers under confidentiality agreements.
- Monitoring & Testing: Regular security audits, vulnerability scans, and penetration tests to identify and remediate risks.
7. Your Privacy Rights
Under China’s PDPA and applicable U.S. privacy laws (including the CCPA), you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate or incomplete information.
- Deletion: Request erasure of your personal data (subject to legal retention obligations).
- Opt-Out: Withdraw consent for marketing communications or the sale/sharing of personal information.
- Data Portability: Receive your data in a structured, commonly used format (where applicable).
To submit a request, please contact us using the details below. We will acknowledge your request within 10 business days and respond in accordance with applicable law.
8. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us so we can delete it.
9. Updates to This Policy
We may update this Privacy Policy periodically (e.g., to reflect changes in regulations or our business practices). We will post the revised date at the top (“Last Updated”) and, where appropriate, notify you by email or site announcement.
Need Help?
For any inquiries related to your personal data or privacy rights, please contact us:
📍 Address: 1310 Cornerstone Blvd, San Antonio, TX 78219
✆ Phone: +1 802-240-1436
✉ Email: Contact@smokiva.com
